Frequently Asked Questions and Technical Help

Technical Issues
If you are experiencing technical difficulties, please contact our Society for Immunotherapy of Cancer vendor, Freestone, at:
Phone: 866-702-3278 or 770-805-6292

Non-technical Issues
Direct all non-technical questions to the online education staff at:
Phone: +1 414-271-2456


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Technical Questions


I keep getting the error message "You have entered an invalid username or password. Please try again." when I try to sign in. What should I do?

To retrieve your username or reset your password, click “Login Help”. You will be asked to enter your email address. Then, you will receive two emails from The first email will contain your username, and the second email will contain a link to reset your password.

The website is not displaying properly. What should I do?

We’re always making updates to our website. Clearing your cache can ensure that the website is up to date. Select the browser you are using from the list below for instructions on how to clear your cache:

Google Chrome


Internet Explorer




Why won't my video course play?

Please ensure your browser and operation systems are up to date and meet our recommended requirements here.If you continue to experience difficulty launching a video in your course, we recommend trying an alternate browser. If this does not remedy your issue, please contact our vendor's technical support team at 866-702-3278

I’m getting an error message “ERR_TOO_MANY_REDIRECTS”. What should I do? 

Clearing your cache should fix this problem. See the links above for instructions on how to clear the cache on different browsers.

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Registering for Courses Questions


How do I find a course?

Click on the Course Catalog tab in the top navigation menu. From the Course Catalog page, you can select resources for patients, clinicians or researchers by clicking the "Explore" buttons. You can also browse for online courses by cancer type. You can search for courses by keywords or topics in the search bar in the top right corner of the page, or on the left-hand side of the page. The search results can be filtered by categories, so you can find a course that fits your individual needs.


How do I register for a course?

Once you find a course you would like to take, click on the "more info" button along the right hand side. You will be prompted to log into your free SITC connectED account. Once logged in, complete the registration form. The course will be added to “My Courses” found along the left hand navigation bar.


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Course Materials Questions

Can I pause a course and return to it later?

Most activities can be completed in about 30 minutes or less. Once you reach the end of a section in a course, your progress is automatically saved. The next time you return to SITC connectED and log in, you can find course you have started by clicking on “My Courses” on the left hand navigation menu.


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Continuing Education Credits Questions

How do I obtain Continuing Education Credits?

Click "My Credit" on the lefthand navigation menu. Under Pending Credit, select the "Request Credit" button to the right of the course name. Each course will have different requirements for claiming continuing education credits. For most courses, you will be asked to complete a post-test and evaluation to claim credit.

How do I access my Continuing Education certificates?

After completing the requirements to claim credit for a course, access your certificates by clicking "My Credi" on the left-hand navigation menu. Under Submitted Credit, click on a certificate to view it. 


The “Request Credit” button does not appear under Pending Credit on the My Credit page, what should I do? 

Please ensure you have completed every chapter within a course and that you have viewed every slide within the course content. Then return to the My Credit page to click the “Request Credit” button. If you are still experiencing issues, please email or call 866-702-3287 or 770-805-6292.


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